Privacy Policy

Updated on March 2025

1. Introduction

This Privacy Policy (“Policy”) applies to our mobile application and any related services, regardless of how you access or use them. We are committed to protecting your data and ensuring your experience is secure and enjoyable. By using our services, you agree to this Policy.

2. Information We Collect

We collect information at different stages to provide and improve our services:

• Account Registration
  • Personal Information: When registering an account, we ask for your name, email, mother tongue, and password.
  • Purpose: This allows us to create your account, personalize language settings, and secure access to your profile.
• Subscription & Payments
  • If you subscribe through our website, we will collect your payment details via secure integration with Stripe. Stripe is a leading payment technology company that maintains the highest industry certifications.
  • Purpose: To process payments safely and efficiently. Because we partner with Stripe, their privacy policy may also apply in addition to ours.
• User-Submitted Content
  • New Vocabulary: When you record words or example sentences using our mobile app, we store them in your account.
  • Purpose: To enable personalized learning, sync your progress across devices, and share optional example sentences if you choose to do so.
• Usage Data
  • Interaction Details: As you use our services, we automatically collect logs, device information, and other diagnostic data (e.g., crash reports).
  • Purpose: To improve app performance, troubleshoot technical issues, and analyze usage patterns.
• Tracking and Technical Data
  • Cookies & Similar Technologies: We may use cookies or similar tools to measure usage, enhance performance, and personalize content.
  • Purpose: To remember user preferences, provide a seamless experience, and gather analytics for improving features.

3. How We Use Your Information

We may use your data, including your email address, to:

• Provide and Improve Our Services: Deliver core app functionality, authenticate your account, and enhance your overall experience.
• Personalize Your Experience: Send recommended content, such as new vocabulary reminders or language-learning tips tailored to your interests or skill level.
• Communicate About Updates & Promotions: Inform you about new features, promotional offers, or important announcements. You can unsubscribe from non-essential emails at any time.
• Ensure Security & Prevent Fraud: Monitor usage, detect suspicious activity, and protect user accounts.
• Comply with Legal Obligations: Fulfill regulatory requirements or respond to lawful requests from authorities.

Even if you opt out of promotional emails, you will still receive essential communications (e.g., password resets, legal notices, and security alerts).

4. Data Sharing & Third Parties

We do not sell your data. However, we may share it with:

• Other Users: If you share example sentences or other content for educational purposes, these may be visible to other users within the platform.
• Service Providers: We work with various providers for hosting, analytics, and operational needs.
• Legal Authorities: When required by law, subpoena, or to protect our rights and safety (or the rights and safety of others).

In addition, we partner with third-party services to enhance our offerings:

• Stripe: We use Stripe to process payments securely through our website. Stripe holds one of the highest certifications in the payments industry, and its privacy policy applies to any information you provide for payment.
• Amazon Web Services (AWS): We rely on AWS for our technical infrastructure, such as computing, storage, database services, and security.

These external services are governed by their respective privacy policies. If you need more information, we encourage you to review those policies.

5. Data Security

We take appropriate security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Sensitive data is encrypted during transmission and storage where applicable.
• Access Controls: We restrict access to personal data to authorized personnel only.
• Regular Security Audits: Our partners perform internal reviews and third-party assessments to ensure compliance with industry standards.
• Threat Monitoring: We monitor our systems for potential vulnerabilities and threats.

Despite these efforts, no system can be completely secure, and we cannot guarantee absolute protection. If you suspect unauthorized access to your data, please get in touch with us at support@lexplorex.com immediately.

6. Your Rights

We respect everyone’s privacy and acknowledge that your rights may vary depending on location. Below is an overview of the rights you may have if you are an EEA or California resident.

For EEA Residents

Under the General Data Protection Regulation (GDPR), you may have the right to:

• Access, Update, or Delete the personal information we hold about you.
• Correct Errors (Rectification) if your information is inaccurate or incomplete.
• Object to certain types of data processing or Restrict how your data is processed.
• Data Portability, meaning you can request to receive a copy of your data in a commonly used format.
• Withdraw Consent at any time if we process your data based on consent

Verification: We may need you to verify your identity before acting on your request to ensure we protect your information from unauthorized access.

For California Residents

Under California law, you may exercise:

• Right to Equal Service: We won’t discriminate against you for exercising your privacy rights.
• Right to Delete: You can request that we remove your personal information from our systems.
• Right to Opt-Out of the Sale of Personal Information: You can tell us not to sell your data.

Verification: We may also ask California residents to verify their identity before processing requests.

How to Exercise Your Rights

If you want to exercise these rights, don't hesitate to contact us at support@lexplorex.com. We will respond to your request as soon as possible and under applicable laws.

7. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. The retention period varies depending on the type of data:

• Account Information: Retained as long as your account is active. If you delete your account, we will delete your data unless required by law.
• Usage Data: Retained for analytics and security purposes for a limited period before being anonymized or deleted.
• Legal & Compliance Data: Retained as required by applicable laws and regulations.

We periodically review retention periods to ensure they remain appropriate. When data is no longer needed, we securely delete or anonymize it to prevent unauthorized access.

8. Cookies & Tracking Technologies

We may use cookies and similar technologies to enhance functionality, analyze usage patterns, and personalize your experience. Depending on your jurisdiction, we may be required to obtain your consent before placing certain cookies on your device. You can manage cookie preferences through your browser settings. Please note that some features may not function properly if you disable cookies.

9. Third-Party Links

Our website may contain links to other websites or services operated by third parties. These external sites have their own privacy practices, which we do not control or endorse. We encourage you to review the privacy policies of any third-party sites or services you visit.

10. International Data Transfers

We may process or store your information on servers located in different countries from where you live. Our partnership with Amazon Web Services (AWS) means your data may be transferred to and stored in AWS data centers worldwide.

We take measures to protect your data during these transfers (e.g., encryption, contractual safeguards), but please note that different countries may have different laws. By using our services, you acknowledge that your information may be transferred to and processed on servers outside your home jurisdiction in accordance with this Policy.

11. Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will make reasonable efforts to ensure the recipient honors our commitments in this Policy or notify you if a different policy applies.

12. Changes to This Policy

• Lexplorex may update this Policy as necessary. While we will make reasonable efforts to notify users of significant changes, users must periodically review this Policy on our website to stay informed.
• Continued use of the service after updates constitutes agreement to the new Policy.

13. Contact Information

For questions about this policy, please get in touch with us at info@lexplorex.com.